Japanese American National Museum
Job Listings

Development Associate

Deadline to apply: Jan 18, 2018, 5PM

To apply, follow the instructions on the job listings page.



The Development Associate provides general fundraising support to the Development Department. The Development Associate coordinates fundraising, annual fund, sponsorship initiatives and events, and membership campaigns. The Development Associate conducts development research and drafts collateral materials. S/he administers correspondence with individual donors including members and maintains Altru (donor) databases, and provides statistical reports on developmental and membership activities.


  • 1. Provide customer service, administrative, membership support, special events, and donor base support to the Development team.
  • 2. Provide excellent and timely customer service to community members who request information including recent and past donations and other donor records.
  • 3. Provide support for membership program such as process and mail membership reminders, receipts and acknowledgments, and other member communications as required; devise systems where necessary.
  • 4. Responsible for gift processing, gift acknowledgement letters, membership cards, and gift receipts for membership program.
  • 5. Review and record corporate, foundation, direct mail, individual and event gifts, pledges, employer matching contributions, and credit card billing daily.
  • 6. Coordinate production and membership mailing of appeal letters.
  • 7. Assist with creation of reports and auditing the donor database to ensure the system effectively captures donor information to generate accurate financial and analytical reports.
  • 8. Create monthly membership reports as needed and update and correct database records continuously.
  • 9. Provide donor gift reporting to development and executive staff as requested.
  • 10. Work independently and as a member of a team on all aspects of membership and development. Available to travel locally to Community Partner organizations, vendors, networking events, and meetings.
  • 11. Provide excellent customer service both internally and externally.
  • 12. The duties and responsibilities outlined above do not comprise a comprehensive list but are intended to provide a representation of the general nature and level of work performed by an employee in this capacity. National Museum maintains the right to augment or delete duties and responsibilities as business dictates.
  • 13. Must be available to work evenings and weekends, as needed.
  • 14. Staff members must be able to work with visitors of all ages to support the various events sponsored by the National Museum. Each staff member will be expected to work on a minimum of three museum-wide events per year: a) National Museum’s Annual Gala Dinner and Silent Auction- (off-site) typically held in the Spring (April-May) b) National Museum’s Family Festival Day- Oshogatsu Family Day (January) or Natsumatsuri Festival (August) c) JANM Free Family Days – Free Admission Family Days held on a select Saturday of the month.

This list is not exhaustive and may be supplemented as necessary. Incumbent will perform related duties as assigned.


Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelors degree preferred; or an equivalent combination of education and experience.

Experience/Knowledge: At least two years of customer service experience and basic knowledge of development functions. Nonprofit, museum, or academic institution experience are beneficial. Ability to multi-task and prioritize, and work well under pressure to meet deadlines. Excellent organizational skills and be detail oriented. Ability to work in a fast paced team-environment, be a self-starter and work independently. Exercise good judgement in working with internal and external constituencies. Demonstrate commitment and flexibility at all times in order to ensure high quality service. Knowledge of Japanese American history and culture a plus.

Communication: Must be able to provide courteous and effective service to co-workers, volunteers and the general public. Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Computer: Computer literate, Internet savvy, and experience with MS Word, Excel, Gmail, and Altru preferred, speed and accuracy are essential.

Math: Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume.

Reasoning: Must be able to comply with institutional policies and procedures. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Perform successfully when juggling and re-prioritizing multiple assignments in a fast-paced, changing work environment. Reliable follow-through on assigned projects in a complete, well conceived and timely manner.

Physical: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Environment: The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.


Reports to: Associate Membership Manager
Positions supervised: None

The Japanese American National Museum reserves the discretion to change this job description at any time.The Japanese American National Museum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, genetic information, disability, marital status, domestic partner status, or medical condition.



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