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Associate Director of Donor Engagement

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POSITION SUMMARY:

The Associate Director of Donor Engagement is responsible for managing and implementing donor engagement strategies and plans with the goal to increase philanthropic support from the existing donor base including museum members, volunteers, and supporters. The Associate Director of Donor Engagement will work closely with the Associate Vice President of Development to develop and execute overall donor stewardship plan and activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Frontline Fundraising/ Portfolio Management
  • a) The Associate Director of Donor Engagement will manage a portfolio of 100-150 donors to build upon ongoing productive relationships between donors and the Japanese American National Museum.
  • b) The Associate Director of Donor Engagement will develop and maintain complex/sensitive relationships with individuals critical to funding success. S/he will apply the donor-centric approach to deepen relationships and strengthen philanthropic support.
  • c) The Associate Director of Donor Engagement will manage donor recognition programs and stewardship activities, and work in tandem with Associate Membership Manager to further member engagement plans and strategies with the goal of increasing philanthropic support for members.
    2. Communications
  • a) The Associate Director of Donor Engagement will work with the National Museum’s communications team to provide guidance on donor and member storylines and profiles for museum’s collateral materials.
  • b) In addition, the Associate Director of Donor Engagement will work on ensuring the narrative of the National Museum’s vision is incorporated into the strategic communications toward donors, supporters, and members.
3. Development Operations
  • a) The Associate Director of Donor Engagement will draft necessary correspondence and provides follow up generated by point of entry tours, events, and personal visits. S/he will complete necessary follow up phone calls to potential donors after point of entry events and documents interactions through updates to record in Altru.
  • b) The Associate Director of Donor Engagement engages with finance, administrative and program staff in identifying and reaching out to prospects and donors, as well as expending and tracking gifts and grants for donor stewardship, as well as expending and tracking gifts and grants for donor stewardship.
4. Staff members must be able to work with visitors of all ages to support the various events sponsored by the National Museum.
  • Each staff member will be expected to work on a minimum of three museum-wide events per year: a) National Museum’s Gala Dinner & Silent Auction - (off-site) typically held in the Spring (April-May)
  • b) National Museum’s Family Festival Day- Oshogatsu Family Day (January) or Natsumatsuri Family Festival (August)
  • c) JANM Family Free Days – Free Admission Family Days held quarterly on select Saturdays.

This list is not exhaustive and may be supplemented as necessary. Incumbent will perform related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelors degree required, Masters preferred; or an equivalent combination of education and experience.

Experience/Knowledge: At least five years of experience in development, donor engagement and/or alumni relations working with a donor centric approach to fund development. Must be enthusiastic in working with donors and understand the donor’s role in advancing the goals of the organization. Willingness to learn and apply new skills. Ability to multi-task and prioritize. Ability to work well under pressure to meet deadlines. Excellent organizational skills and be detail oriented. Strong proofreading skills. Professional phone manner is essential. Must exercise good judgement in working with internal and external constituencies and can work independently as well as on a team. Demonstrate commitment and flexibility at all times in order to ensure high quality service. Ability to adjust and provide appropriate action when unanticipated need arises. Prior museum experience beneficial. Knowledge of Japanese American history and culture a plus.

Communication: Excellent communication and negotiation skills. Must be able to provide courteous and effective service to co-workers, volunteers and the general public. Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one and small group format.

Computer: Computer literate, Internet savvy, and experience with MS Word, Excel, Power Point, Gmail and Altru database (or similar donor software) preferred.

Math: Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning: Act on own initiative. Must be able to comply with institutional policies and procedures. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Perform successfully when juggling and re-prioritizing multiple assignments in a fast-paced, changing work environment. Reliable follow-through on assigned projects in a complete, well conceived and timely manner.

Physical: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Environment: The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

REPORTING RELATIONSHIPS:

Reports to: Associate Vice President of Development
Positions supervised: None

The Japanese American National Museum reserves the discretion to change this job description at any time.The Japanese American National Museum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, genetic information, disability, marital status, domestic partner status, or medical condition.

 

 

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