Japanese American National Museum
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External Relations Officer (Japanese)

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The External Relations Officer (Japanese) serves as a front-line fundraiser and is responsible for cultivating, soliciting, and stewarding Japanese speaking donors (corporations, foundations, individuals). S/he is a member of the National Museum’s professional Development and Marketing staff team. S/he actively participates in strategic planning of activities designed to increase contributed and earned income as well as visitorship amongst Japanese speaking individuals and organizations. In addition, the External Relations Officer (Japanese) oversees all marketing and public/community relations activities for the National Museum targeted at Japanese-speaking constituents.


Development (75%)
  • 1. Identify, cultivate and solicit Japanese speaking individuals and Japanese corporations/organizations for monetary and in-kind gifts to the National Museum. Includes cash gifts, products and services that offset budgeted operational expenses.
  • 2. Serves as the primary contact between the National Museum and key representatives from Japanese governmental offices, Japanese travel industry, business, civic and community organizations with US-Japan focus.
  • 3. Participates in National Museum program development (public programs, exhibitions, gala dinner) to identify and suggest programs that have appeal to Japanese speaking constituents and current and prospective donors as a tool for fundraising and audience development.
  • 4. Expands and maintains Japanese speaking group tour program with revenue generating potential.
  • 5. Assists Executive Office by coordinating and interfacing with Japanese VIPs as requested.
Marketing / Public & Community Relations (25%)
  • 6. Develops and manages an annual marketing plan consistent with general marketing plan, to increase visibility and awareness of the National Museum among Japanese speaking audiences.
  • 7. Serves as the National Museum’s key contact and spokesperson for the Japanese language media. Requires some evening and weekend hours.
  • 8. Oversees consultants and volunteers in translation tasks (English to Japanese) when such translation is requested.
  • 9. Develops and maintains strong working relationships with businesses and community organizations with US-Japan interests, on local, regional, national and international scene.
  • 10. Staff members must be able to work with visitors of all ages to support the various events sponsored by the National Museum. Each staff member will be expected to work on a minimum of three museum-wide events per year: a) National Museum’s Gala Dinner and Silent Auction- (off-site) typically held in the Spring (April-May) b) National Museum’s Family Festival Day- Oshogatsu Festival (January) or Natsumatsuri Festival (August) c) JANM Family Free Days – Free Admission Family Days held quarterly on select Saturdays.

This list is not exhaustive and may be supplemented as necessary. Incumbent will perform related duties as assigned.


Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education: Bachelors degree; or an equivalent combination of education and experience.

Experience/Knowledge: At least 7 years of fundraising and marketing experience in a non-profit setting, museum experience preferred. Willingness to learn and apply new skills. Ability to multi-task and prioritize. Ability to work well under pressure to meet deadlines. Excellent organizational skills and be detail oriented. Strong proofreading skills. Professional phone manner is essential. Ability to work in a fast paced team-environment, be a self-starter. Demonstrate commitment and flexibility at all times in order to ensure high quality service. Ability to adjust and provide appropriate action when unanticipated need arises. Knowledge of Japanese American history and culture.

Communication: Must be bi-lingual and bi-cultural in spoken and written Japanese and English. Excellent communication and negotiation skills. Must be able to provide courteous and effective service to co-workers, volunteers and the general public. Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one and small group format.

Computer: Computer literate, Internet savvy, and experience with MS Word, Excel, and Power Point preferred, speed and accuracy are essential. Gmail and familiarity with donor database (Altru) preferred.

Math: Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.

Reasoning: Act on own initiative. Must be able to comply with institutional policies and procedures. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Perform successfully when juggling and re-prioritizing multiple assignments in a fast-paced, changing work environment. Reliable follow-through on assigned projects in a complete, well conceived and timely manner.

Physical: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be willing and able to work weekends and evenings. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Environment: The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.


Reports to: Associate Vice President of Development
Positions supervised: Unit Volunteers and consultants

The Japanese American National Museum reserves the discretion to change this job description at any time.The Japanese American National Museum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, genetic information, disability, marital status, domestic partner status, or medical condition.



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