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POSITION SUMMARY:The Development Associate supports and sustains the work of development through membership services and individual giving. S/he reports to the Membership and Individual Giving Manager. The Development Associates plays an important role in assisting with meeting membership and annual fund revenue goals by coordinating and implementing membership and individual giving plans.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- 1. Responsible for membership gift processing, acknowledgement letters, cards, and gift receipts for membership and annual programs.
- 2. Serve as primary contact for members and provides excellent customer service in a timely fashion.
- 3. Coordinates volunteers for membership and annual fund related activities including membership drives, appeals, development events, and museum programs and functions. Staff the on-site membership table as needed.
- 4. Supports Membership and Individual Giving Manager on monthly membership renewal processes, as well as seasonal acquisition drives, and events.
- 5. Provides support for member inquiries and requests, as well as contact information database maintenance.
- 6. Assists with development mailings and projects, donation requests, as needed.
- 7. Generates reports and lists from Altru.
- 8. Provides general administrative support to development staff.
- 9. Assists with coordinating membership unit expense by submitting check requests and tracking expenses.
- 10. Must be available to work evenings and weekends, as needed to support museum member events, exhibit openings and museum events.
- 11. Staff members must be able to work with visitors of all ages to support the various events sponsored by the National Museum. Each staff member will be expected to work on a minimum of three museum-wide events per year: a. National Museum’s Gala Dinner and Silent Auction- (off-site) typically held in the Spring (April-May) b. National Museum’s Family Festival Day- Oshogatsu (January) c. National Museum’s Family Festival Day -Natsumatsuri (August)
- 12. On occasion provide weekend lunch break coverage for Visitor Services Associates. Training on Altru register will be provided.
This list is not exhaustive and may be supplemented as necessary. Incumbent will perform related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: Bachelors degree required, advanced degree preferred.; or an equivalent combination of education and experience.
Experience/Knowledge: At least 2 years of database entry and customer service experience required, museum, nonprofit, or cultural organizations; experience in membership/fundraising environment preferred. Willingness to learn and apply new skills. Ability to multi-task and prioritize. Ability to work well under pressure to meet deadlines. Excellent organizational skills and be detail oriented. Professional phone manner is essential. Ability to work in a fast paced team-environment, be a self-starter. Demonstrate commitment and flexibility at all times in order to ensure high quality service. Knowledge of Japanese surnames, and Japanese American/Asian American history and culture preferred. Requires occasional evening and weekend hours to support development department and special event functions.
Communication: Must be able to provide courteous and effective service to co-workers, volunteers and the general public. Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Computer: Computer literate, Internet savvy, and experience with MS Word, Excel, Espace, Gmail, and Altru preferred, speed and accuracy are essential.
Math: Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume.
Reasoning: Act on own initiative. Must be able to comply with institutional policies and procedures. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Perform successfully when juggling and re-prioritizing multiple assignments in a fast-paced, changing work environment. Reliable follow-through on assigned projects in a complete, well conceived and timely manner.
Physical: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
Environment: The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Membership & Annual Giving Manager
Positions supervised: None
The Japanese American National Museum reserves the discretion to change this job description at any time.The Japanese American National Museum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, genetic information, disability, marital status, domestic partner status, or medical condition.