Director of Membership & Annual Gifts
POSITION SUMMARY:
Responsible for the strategic execution and management of a comprehensive membership and annual giving program, including the coordination and oversight of supporting initiatives in the areas of development services and donor relations such as Children’s Courtyard.ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develops a coordinated matrix of communication and solicitation strategies involving email, direct mail, phone/mail, personal visitation and volunteer engagement, all focused on shaping a sustainable tradition of annual support and membership.
- Fosters the growth of best practices in the supporting areas of gift processing, data management and donor relations as related to annual giving and membership fees.
- Provides strategic direction and long-range/short-range planning for all these areas in the context of growing the annual giving program while supporting the greater development and campaign goals of the National Museum.
- Staff members must be able to work with visitors of all ages to support the various events sponsored by the National Museum. Each staff member will be expected to work on a minimum of three museum-wide events per year: a) National Museum’s Annual Gala Dinner and Silent Auction- (off-site) typically held in the Spring (April-May) b) National Museum’s Family Festival Day- Oshogatsu Family Day (January) or Summer Festival (August) c) Target Family Free Days – Free Admission Family Days sponsored by Target held on the 2nd Saturday of the month.
This list is not exhaustive and may be supplemented as necessary. Incumbent will perform related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: Bachelor’s degree from a four-year accredited college or university preferred; or an equivalent combination of education and related experience.
Experience/Knowledge: At least 3 years of successful annual fund/membership management and annual gift marketing experience in a member-based organization preferred. Experience successfully managing fundraising/membership campaign and previous experience utilizing volunteers preferred. Personal solicitation experience and ability to achieve revenue goals. Excellent written and oral communication skills, detail and deadline oriented, strong ability to multi-task, prioritize and work well under pressure to meet multiple competing deadlines. Previous experience working in a non-profit or museum beneficial. Strong proofreading skills and professional phone manner is essential. Ability to work in a fast paced team-environment, be a self-starter. Demonstrate commitment and flexibility at all times in order to ensure high quality customer service to coworkers, volunteers, and external constituents; patience and ability to adjust and provide appropriate action when unanticipated need arises. Familiarity with regional, local and national community organizations, partners and funders preferred. Knowledge of Japanese American history and culture preferred with sensitivity to issues of diversity and ethnicity is essential.
Communication: Excellent communication and negotiation skills. Must be able to provide courteous and effective service to members, donors, volunteers, co-workers and the general public. Experience in public speaking and professional phone manner are essential. It is important for the incumbent to feel a commitment to the institution, its mission, program and future plans and to be able to communicate this commitment to current and prospective members /donors. Patience and diplomacy in interacting/communicating with elderly constituents. Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write correspondence, acknowledgement letters, and reports. Ability to effectively present information in one-on-one and small group format.
Computer: Computer literate, fluency with MS Word, Excel and Power Point. Experience with Raiser’s Edge or similar fundraising software. Internet savvy, and familiarity with donor databases as well as online foundation or member directories.
Math: Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume. Ability to develop and write project budgets. Ability to apply concepts of basic algebra and geometry.
Reasoning: Discretion in working with confidential information. Act on own initiative. Must be able to comply with institutional policies and procedures. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Perform successfully when juggling and re-prioritizing multiple assignments in a fast-paced, changing work environment. Reliable follow-through on assigned projects in a complete, well conceived and timely manner.
Physical: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
Environment: The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
REPORTING RELATIONSHIPS:
Reports to:
Vice President of External Relations
Positions supervised:
Membership Assistant-Membership
The Japanese American National Museum reserves the discretion to change this job description at any time.The Japanese American National Museum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, genetic information, disability, marital status, domestic partner status, or medical condition.
