The Development Associate position supports the Development office by providing administrative support to the Development team members. The Development Associate also responds to constituent inquiries via phone, email, or in-person and directs these inquiries to the appropriate staff person. Development Associate will also assist with Development events, including the annual benefit, and provide event support to Development team members to ensure the ability to meet annual fundraising goals and serve the organization’s mission.
Essential Duties and Responsibilities
Reporting to the Associate Director of Membership and Donor Relations, the Development Associate will primarily support those Development functions including:
- Administrative support for JANM’s Membership, Annual Fund, and Annual Benefit programs. Providing excellent relationship management and prompt follow-up. Assists with data entry, communications, gift acknowledgements, and overall administrative support. Corresponds with vendors, donors, and members. Main point of contact for membership calls, voicemail monitoring, and email correspondence.
- Assist with the planning and execution of Development events, including but not limited to member/donor events, annual benefit, exhibition openings, and receptions. Requires some weekend and evening hours to support membership, development, and special event functions.
- Tracks and inputs donor information into Altru CRM, creates mailing lists, provides reporting summaries, sends out acknowledgement letters, mails out membership cards, renewal mailings, and annual fund mailings.
- On occasion, provides lunch break coverage for Visitor Services Associates. Training on Altru register will be provided. Background and credit check required.
- Staff members must be able to work with visitors of all ages to support the various events sponsored by JANM. Each staff member will be expected to work on a minimum of three museum-wide events per year:
- JANM’s Benefit and Online Auction—(off-site) typically held in the Spring (April-May)
- Oshogatsu Family Festival (January)
- Natsumatsuri Family Festival (August)
This list is not exhaustive and may be supplemented as necessary. Incumbent will perform related duties as assigned.
Knowledge, Skills, and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
Bachelor’s degree or an equivalent combination of education and experience.
Previous work with museums, non-profit, academic, or cultural organizations; experience in a fundraising environment preferred. Minimum two years’ experience assisting with event logistics, including planning and execution. Willingness to learn and apply new skills. Ability to multi-task and prioritize. Ability to work well under pressure to meet deadlines. Excellent organizational skills and be detail-oriented. Strong editing and proofreading skills. At least two years of experience working with databases and data entry. Professional phone manner is essential. Ability to work in a fast-paced team environment, be a self-starter. Demonstrated commitment and flexibility in order to ensure a high level of quality service. Ability to adjust and provide appropriate action when unanticipated need arises. Knowledge of Japanese surnames, and familiarity of Japanese American/Asian American history and culture a plus.
Has excellent communication and negotiation skills. Must be able to provide courteous and effective service to co-workers, volunteers, and the general public. Is able to read, write, and comprehend routine reports and correspondence, including safety rules, operating and maintenance instructions, and procedural manuals. Is able to effectively present information in one-on-one and small group formats and large group formats.
Is computer literate, Internet savvy, and experienced with MS Office, Google Calendar, Gmail, and CRM / Altru database preferred. Accuracy and attention to detail are essential.
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to act on own initiative, making consistently sound decisions. Must be able to comply with institutional policies and procedures. Perform successfully when juggling and re-prioritizing multiple assignments in a fast-paced, changing work environment. Is able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Reliable follow-through on assigned projects in a complete, well-conceived, and timely manner.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
All Employees are required to be up to date on the COVID-19 vaccinations and boosted with the bivalent (Fall 2022) dose when eligible.
The Development Associate (Membership) is a regular, full-time position. Please note, however, that this is an at-will position, meaning that your employment may be terminated at any time, with or without notice, and with or without cause. There is, in other words, no guarantee that you will be employed until any date in the future.
Reports To: Associate Director of Membership and Donor Relations, E.Escarsega
Positions Supervised: None
$17.50 - 19.50 hour