Gallery Educator (BeHere / 1942)







Position Summary:

Gallery Educators demonstrates and provides access to exhibition interactives and shares BeHere / 1942 information to museum visitors and/or school groups in assigned spaces. The exhibition program will be located in the Watanabe galleries 5 and 6 on the second floor as well as in the JANM Plaza.

Flexibility in scheduling days of work, requires some Thursday evening and weekend hours with availability for approximately 18–30 hours a week. Must be available from 11 a.m.–5 p.m. on Tuesday, Wednesday, Friday, Saturday, and Sunday; and 12 p.m.–8 p.m. on Thursdays. Temporary position from May 6 – October 9, 2022.

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Essential Duties and Responsibilities

  1. Oversees the customer service desk that will be in the final room of the exhibition. Ensures all interactives are demonstrated to visitors and checked out with the appropriate procedure. Customer service to fulfill goals based upon strategies developed by the museum educator and the exhibition curator.
  2. Operate and assist visitors with the exhibition experience that includes the use of AR (augmented reality) technologies. This includes charging, cleaning, checking in and out equipment, and providing directions/instruction to visitors. 
  3. Ensure all interactives are maintained and cared for based on visitor use and practical engagement. Ensure that all interactives are stored properly and charged according to best practice that maximizes battery life expectancy.
  4. Provides information and exhibition content to museum visitors in the gallery. Be knowledgeable about all Museum programs as well to service customers.
  5. Assists with the overall maintenance of the BeHere / 1942 gallery and other collateral. Reports any damages or needed repairs to the VP of Exhibitions and Art Director. 
  6. Completes all required trainings including, but not limited to, health and safety training, assigned readings and related materials, exhibition walkthroughs, 100 level staff and volunteer trainings.

This list is not exhaustive and may be supplemented as necessary.  Incumbent will perform related duties as assigned.

Knowledge, Skills, and Abilities

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above. 


Bachelors degree in art, art history, or history preferred; or an equivalent combination of education and experience.


Minimum one year of experience in engaging visitors in a museum setting and/or experience in leading group tours in a museum setting. Knowledgeable in 20th century art history. Previous Gallery Educator experience is preferred. Demonstrated ability to show sensitivity to audiences with diverse backgrounds. Experience in providing customer service in a public setting. Demonstrate commitment and flexibility at all times in order to ensure high quality of service. Knowledge of Japanese American history and culture a plus.


Has excellent communication and negotiation skills. Is able to read, write, and comprehend routine reports and correspondence, including safety rules, operating and maintenance instructions, and procedural manuals. Demonstrated ability to speak in front of large groups of people and effectively present educational information to people of varying ages. Must be able to provide courteous and effective service to the public. Ability to negotiate in challenging situations.


Is computer literate, Internet savvy, and experienced using Ipad/Ipod/smart phones; Google Calendar and Gmail preferred. Accuracy and attention to detail are essential.


Act on own initiative. Perform successfully under a fast-paced, changing work environment. Demonstrate reliability and promptness when scheduled for tours.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for an extended period of time. The employee is frequently required to hear or talk. The employee is occasionally required to walk, sit, reach with hands and arms, and stoop or kneel.


The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee will spend majority of their time in museum galleries. The noise level in the work environment is usually moderate. 

All staff working on-site are required to be fully vaccinated plus boosted for COVID-19, if eligible.

The Gallery Educator position is a temporary, part-time position for the duration of the Be Here / 1942 exhibition. Please note, however, that this is an at-will position, meaning that your employment may be terminated at any time, with or without notice, and with or without cause. There is, in other words, no guarantee that you be employed until any date in the future, Including October 9, 2022.


Reports To: Vice President of Exhibitions and Art Director

Positions Supervised: None