Gallery Educator (Temporary Exhibitions)
Gallery Educators demonstrate and provides access to exhibition interactives and articulates information for the BeHere / 1942 and Sutra and Bible exhibitions, and is located either in the Weingart Gallery on the first floor, or the Watanabe galleries on the second floor, or on the JANM Plaza. Flexibility in scheduling days of work, requires some evening and weekend hours, with availability for approximately 12 to 24 hours a week. Must be available for two to three days per week: 11 a.m.–5 p.m. on Tuesday – Wednesday and Friday – Sunday; and 12 p.m.–8 p.m. Thursdays. Temporary position from September 2022 through January 8, 2023 for BeHere / 1942 and/or through February 19, 2023 for Sutra and Bible.
Essential Duties and Responsibilities
- Oversees the customer service area that is in the final room of either exhibition. Ensures all interactives are articulated to visitors and checked out with the appropriate procedure. Customer service to fulfill goals based upon strategies developed by the museum educator and the exhibition curator.
- Operate and assist visitors with the exhibition experience. For BeHere / 1942 that includes the use of AR technologies. This includes charging, cleaning, checking in and out equipment, and providing directions/instruction to visitors. For Sutra and Bible that includes the ability to search the database to identify and confirm individuals of guests so they can actively participate in the gallery activity of stamping a name in an Ireicho, or provide the opportunity for guests to edit that name using the provided paperwork.
- Ensure all interactives are maintained and cared for based on visitor use and practical engagement. Ensure that all interactives are stored properly and charged according to best practice that maximizes battery life expectancy.
- Provides information and exhibition content to museum visitors in the gallery. Be knowledgeable about all Museum programs as well to service customers.
- Assists with the overall maintenance of the Sutra and Bible and BeHere / 1942 gallery and other collateral. Reports any damages or needed repairs to the VP of Exhibitions and Art Director.
- Completes all required training including but not limited to health and safety training, assigned readings and related materials, exhibition walkthroughs, 100 level staff and volunteer training.
This list is not exhaustive and may be supplemented as necessary. Incumbent will perform related duties as assigned.
Knowledge, Skills, and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
Bachelors degree in art, art history, or history preferred; or an equivalent combination of education and experience.
Minimum one year of experience in engaging visitors in a museum setting and/or experience in leading group tours in a museum setting. Knowledgeable in 20th century art history. Previous Gallery Educator experience is preferred. Demonstrated ability to show sensitivity to audiences with diverse backgrounds. Experience in providing customer service in a public setting. Demonstrate commitment and flexibility at all times in order to ensure high quality of service. Knowledge of Japanese American history and culture a plus.
Has excellent communication and negotiation skills. Is able to read, write, and comprehend routine reports and correspondence, including safety rules, operating and maintenance instructions, and procedural manuals. Demonstrated ability to speak in front of large groups of people and effectively present educational information to people of varying ages. Must be able to provide courteous and effective service to the public. Ability to negotiate in challenging situations.
Is computer literate, Internet savvy, and experienced using Ipad/Ipod/smart phones, databases, Google Calendar, and Gmail preferred. Accuracy and attention to detail are essential.
Act on own initiative. Perform successfully under a fast-paced, changing work environment. Demonstrate reliability and promptness when scheduled for tours.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for an extended period of time. The employee is frequently required to hear or talk. The employee is occasionally required to walk, sit, reach with hands and arms, and stoop or kneel.
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee will spend majority of their time in museum galleries. The noise level in the work environment is usually moderate.
All staff working on-site are required to be fully vaccinated plus boosted for COVID-19, when eligible.
The Gallery Educator position is a temporary, part-time position for the duration of the temporary BeHere / 1942 and Sutra and Bible exhibitions. Please note, however, that this is an at-will position, meaning that your employment may be terminated at any time, with or without notice, and with or without cause. There is, in other words, no guarantee that you be employed until any date in the future, including January 8, 2023 or February 19, 2023.
Reports To: Vice President of Exhibitions and Art Director
Positions Supervised: None