Manager of Stewardship, Events, and Communication


EMPLOYMENT TYPE

Full-time

UNIT

Development

OPEN DATE

09/20/2021

Position Summary:

The Manager of Stewardship, Events, and Communication works with the museum Development team to develop and implement a comprehensive donor stewardship plan that engages current and prospective major donors. This will include small and large scale membership and donor events (in-person, hybrid, and online). This role will include a central project management role working to communicate and execute within event timelines; complete event marketing and production tasks; and proactively communicate and coordinate fundraising tasks with the Development team. In addition, the Manager will work with Development and Communications staff to develop and implement an annual donor communications strategy to steward and cultivate current and potential donors. 

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Essential Duties and Responsibilities

  1. Annual Museum Benefit Event (30%)—Lead all efforts to plan and execute the event in coordination with Museum leadership, Development team, and consultants to meet the goal for the benefit. Responsibilities include but not limited to:
    • Manage all print and online materials related to the event in coordination with headquarters, events, marketing teams, and local Development leadership.
    • Support volunteer leadership, including tracking guests, invitations, and recognition.
    • Maintain vendor relationships, event budget, and vendor payments.
    • Coordinate and communicate staff and volunteer assignment of event duties.
    • Manage event program content and provide on-site leadership and coordination for the day of the event.
    • Develop and manage a budget for annual benefit dinner.
       
  2. Smaller Scale Events (20%)—Plan, manage, and execute donor-focused events (membership events, corporate engagements, solicitation and cultivation dinners) that deepen donor engagement and stimulate revenue growth.
    • Coordinate all event logistics including print and online communications, vendor assignments and contracts, venues, catering, event materials, table assignments, registration, event show-calling, and follow up strategies.
    • Report progress and assignments to internal and external stakeholders in a proactive and professional manner.
    • Develop and manage budgets related to smaller scale development events.
       
  3. Communications and Stewardship (35%)—Develop and implement an annual major donor communications strategy aimed at current and potential donors.
    • Highlight and communicate different aspects of the Museum’s impact.
    • Write base copy for mailings, invitations, and other donor-facing collateral.
    • Work with Development, data management, and marketing communications team to set goals and measure progress of various communications strategies and vehicles.
    • Track and organize highlights and stories from various departments, and donor stories and testimonials that can demonstrate JANM’s work and impact.
       
  4. Portfolio Management and General Development Support (15%)—Manage portfolio of longtime donors (foundations and corporations) to ensure regular communication and opportunities for engagement.
    • Provide overall support to efforts of the Development team including thank you letters and calls, donor follow up, and other duties as assigned.
       
  5. Staff members must be able to work with visitors of all ages to support the various events sponsored by the Museum. Each staff member will be expected to work on a minimum of three museum-wide events per year: 
    • JANM’s Gala Dinner and Auction—(off-site) typically held in the Spring (April-May)
    • JANM’s Family Festival Day—Oshogatsu Festival (January)
    • JANM’s Family Festival Day—Natsumatsuri Festival (August)


This list is not exhaustive and may be supplemented as necessary. Incumbent will perform related duties as assigned.

Knowledge, Skills, and Abilities

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above. 

Education

Bachelors degree preferred; or an equivalent combination of education and experience.

Experience/Knowledge
  • Minimum of 5+ years of fundraising and/or event management or related experience required.
  • Creative, organized professional with demonstrated team-based fundraising success.
  • Proven, successful project management and relationship-building skills.
  • Proactive self-starter able to work both individually and as a member of a team.
  • Ability to manage multiple needs and assignments in a fast-paced, nonprofit setting.
  • Familiarity with the local nonprofit and educational communities preferred.
Communication

Excellent oral and written communication skills. Genuine commitment to the mission of the Museum and ability to articulate the importance of the organization’s work. Must be able to provide courteous and effective service to co-workers, volunteers, and the general public. Is able to read, write, and comprehend routine reports and correspondence, including safety rules, operating and maintenance instructions, and procedural manuals. Is able to effectively present information in one-on-one and small group format and large group format.

Computer

Is computer literate, Internet savvy, and proficient with MS Office and Google Suite; experience with Altru a plus. Accuracy and attention to detail are essential.

Reasoning

Ability to act on own initiative, making consistently sound decisions. Must be able to comply with institutional policies and procedures. Perform successfully when juggling and re-prioritizing multiple assignments in a fast-paced, changing work environment. Is able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Reliable follow-through on assigned projects in a complete, well conceived, and timely manner. 

Physical

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Environment

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.


The Manager of Stewardship, Events, and Communication is a Full-Time, Temporary position.  Please note, however, that this is an at-will position, meaning that your employment may be terminated at any time, with or without notice, and with or without cause. There is, in other words, no guarantee that you be employed until any date in the future, including through June 30, 2024. 

REPORTING RELATIONSHIPS

Reports To: Chief Development Officer

Positions Supervised: None