Public Programs Associate




Public Programs



Position Summary:

The Public Programs Associate is responsible for assisting in planning, coordinating, and implementing the Japanese American National Museum’s public programs, including (but not limited to) lectures, book signings, film screenings, performances, exhibition tours, workshops, and youth/family programs. Public Programs Associate will help the Public Programs Coordinator to plan and execute a combination of virtual and on-site events that align with the Museum’s mission, strategic priorities, marketing goals, and revenue generation goals. Position is Full-Time with flexible scheduling and requires weekend/evening hours to achieve successful program execution. Work days are flexible and according to workload and number of programs with weekend availability required. The Public Programs Associate assists and works with the Public Programs Coordinator under the supervision of the Director of Marketing and Communications.

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Essential Duties and Responsibilities

  1. Under the supervision of the Director of Marketing and Communications and assisting the Public Programs Coordinator with content development, themes, and program ideas to further the museum’s mission in consultation with Program and Development staff. 
  2. Schedules public programs support staff, volunteers, and student interns working on public programs to ensure a successful event.
  3. Assist in logistics and coordinate public programs. Communicates at the museum monthly meeting with all staff and volunteers about upcoming public programs. 
  4. Maintain the museum’s online Calendar of activities with the Public Programs Coordinator in consultation with the Programs, Communications, and Development staff.
  5. Assist the Public Programs Coordinator and Director of Marketing and Communications to plan and organize a total of three free days per year. One JANM Free Family Day and Two Free Family Festivals—Natsumatsuri and Oshogatsu. Assist in planning logistics, booking and communicating with performers, making floor plans, stage managing of performances, and all other activities needed to make the event successful. 
  6. Develops and implements projects and initiatives that help audiences engage more deeply with the museum’s mission, collections, and exhibitions.
  7. Includes the creation of physical and online interpretive materials designed to be used in the galleries or elsewhere.
  8. Assist the Public Programs Coordinator and Director of Marketing and Communications for Public Programs area for website content management, social media networking, and other online activities.
  9. Assist with tracking the Public Programs budget under the supervision of the Director of Marketing and Communications.
  10. Assist in compiling data and is responsible for writing monthly reports, developing assessment tools to measure impact of programs, and providing administrative support to the Unit.
  11. Provide good customer service to museum guests by having professional demeanor and attitude. Works collaboratively with partnering organizations. 
  12. Work weekends and evenings as needed.
  13. Staff members must be able to work with visitors of all ages to support the various events sponsored by JANM. Each staff member will be expected to work on a minimum of three museum-wide events per year: 
    • JANM’s Gala Dinner and Auction—(off-site) typically held in the Spring (April-May)
    • JANM’s Family Festival Day—Oshogatsu Festival (January)
    • JANM’s Family Festival Day—Natsumatsuri Festival (August)
    • JANM Free Family Day
    • Members receptions and/or Exhibition openings

This list is not exhaustive and may be supplemented as necessary.  Incumbent will perform related duties as assigned.

Knowledge, Skills, and Abilities

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above. 


Bachelor’s degree in arts, humanities, education, or other related field preferred; or an equivalent combination of education and experience.


Minimum of one year of successful experience in organizing programs and events for a diverse audience, museum programs preferred. Knowledge of Japanese American culture, history, and communities desired. Excellent writing and organizational skills and being detail oriented. Knowledge of public programming in a museum environment. Knowledge of community and vendor contacts that are applicable to JANM programs.

At least 6 months of successful experience and knowledge of stage and performing arts set-ups and operations. Ability to work with individuals and groups from a wide range of experiences—general public, artists, performing artists, scholars, etc. Must be available to work weekends and evenings as needed to support successful public programs. Willingness to learn and apply new skills. Ability to multitask and prioritize. Ability to work well under pressure to meet deadlines. Strong proofreading skills. Professional phone manners are essential. Ability to work in a team-environment and independently. Ability to adjust and provide appropriate action when unanticipated need arises. Demonstrate commitment and flexibility at all times in order to ensure high quality service. Experience working with the Asian American community and working with volunteers and community-based organizations is desired but not necessary.  


Excellent communication and negotiation skills. Must be able to provide courteous and effective service to co-workers, volunteers, and the general public. Ability to write program notes, routine reports, and correspondence. Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals. Comfortable with public speaking and ability to effectively present information in one-on-one and small group format.  


Is computer literate, internet savvy, and experience with MS Word, Excel, and PowerPoint preferred, speed and accuracy are essential. Familiarity with Altru, Espace, Gmail, and Google Suite is helpful. 


Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.


Act on own initiative. Must be able to comply with institutional policies and procedures. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Perform successfully when juggling and re-prioritizing multiple assignments in a fast-paced, changing work environment. Reliable follow-through on assigned projects in a complete, well-conceived, and timely manner. 


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.


The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The Public Programs Associate is a regular, full-time non-exempt position. Please note, however, that this is an at-will position, meaning that your employment may be terminated at any time, with or without notice, and with or without cause. There is, in other words, no guarantee that you be employed until any date in the future.


Reports To: Director of Marketing & Communications, J.Duong

Positions Supervised: Volunteers for Public Programs