The JANM Auction is digital, and open to all to participate!
Know if you’ve been outbid, no matter where you are. Set up automatic bidding and maximum bids to increase your chances of winning with the items you want!
Visit janm2020.givesmart.com to access and view the online auction on your mobile phone, desktop, tablet, or laptop (there’s no app to download). Items will be available for preview after 5 p.m. on Friday, April 3, with some surprise packages available for early bidding. All other items will be open for bidding on Friday, April 10, at 5 p.m. through Saturday, April 18, at 6 p.m. (all times noted are PDT). All you need to bid is a mobile phone number.
janm2020.givesmart.com has descriptions and the fair market values for each auction package in various categories, including Wine and Dining; Travel; Sports; Experiences; Home and Electronics; Beauty and Fashion; Art and Collectibles; JANM Exclusives, and more! (Package contents listed on the site are subject to change.) Please note that some packages with merchandise or goods are subject to a 9.5% CA sales tax, which will be reflected in the final balance.
Increase Your Chances of Winning:
- Review the Online Auction website prior to April 10 to determine the packages you want to bid on.
- Be sure to place your final maximum bids prior to the auction closing time (April 18, 2020 at 6 p.m. PDT).
- We encourage you to register your mobile phone number and credit card information on the website in advance, or contact staff for assistance with entering your credit card information. This will help ensure a much faster check-out process.
Can anyone participate in the Online Auction?
The auction is open to everyone 18 years and older. You must be 21 years and older to bid on any alcohol-related auction package. We encourage you to share the link with your friends and family.
To participate in the Auction from the convenience of your home, you just need to register on janm2020.givesmart.com. Bidders will be responsible for paying immediately upon winning, and must cover shipping costs or coordinate pick-up of their items/certificates from the Japanese American National Museum during designated times. Instructions will be sent to winners after the auction closes. (Only domestic shipping can be provided.)
What technology will I need to participate?
To view and bid on auction items, you will need access to a computer or mobile device such as a smartphone or tablet with internet connection. You will be required to enter in your mobile phone number to participate, as you will receive text notifications regarding your bids. We recommend that you check the website or your text messages periodically to see the status of your bids. If you need any assistance to place bids prior to April 18, please contact us at firstname.lastname@example.org.
Can I pay by cash/check by mail or in person?
Upon registering at janm2020.givesmart.com, you will be asked to provide credit card information. Bidders will need to authorize their winning bid charges to that credit card immediately after the auction closes. Unfortunately, we cannot accept payments by check or cash at this time to ensure that all transactions can be fulfilled in a timely manner.
How do I pick up my items?
To receive your items, you must pay online by credit card in order to coordinate delivery/pick-up of your item. Within the week following the closing of the auction, we will contact you regarding your preference for delivery versus in-person pick-up at JANM.
For delivery, we will add any shipping and handling costs to your balance for you to authorize payment. Once we have received payment confirmation for the shipping costs, we will package the item and choose the mail carrier at our discretion. If you would like to add insurance for the shipment, please let us know.
Pick-ups will be available during designated times. We will require a signature upon pick-up. Instructions will be sent to winners after the auction closes.
I’ve mistakenly placed a bid. What do I do?
Please ask for assistance from our team by emailing email@example.com by April 17 at 5 p.m., or calling us at 213.830.5658 on April 18 by 6 p.m.
Can I still donate an item to the auction?
Thank you for your interest. We will accept items if received at JANM by March 30, 2020. We ask that donated packages be $100 or more in combined fair market value. Please contact us at firstname.lastname@example.org for instructions. If you’d like to donate something for next year, please let us know.
I’m having difficulties using GiveSmart. Are there steps I can follow to make sure I’m able to bid?
Thank you for your support of the Japanese American National Museum’s 2020 Virtual Gala and Auction.
Please check back for updates. For all other questions, please email email email@example.com or call 213.830.5658.