Starting June 22:
- Tuesday through Sunday: 11 a.m. to 5 p.m. (PDT)
- Last entry at 4 p.m.
- Closed Mondays and holidays.
Updated Ticket Procedures:
- Timed, advance tickets are required. No cash transactions.
- JANM Members do not need a timed ticket. Show your current membership card for free admission.
- Entrance times are on the hour, every hour.
- Admission accepted up to 30 minutes after your ticket time.
- Ticket days and times are released two weeks in advance.
- Refunds or exchanges for a different date/time may be made in advance prior to time and date of ticket. Please contact email@example.com.
- For Blue Star Museums, NARM and Western Reciprocal Membership Programs, and all other free or discount programs and passes, timed tickets are not needed. Show proof of eligibility at front desk.
Before You Arrive:
- Please print your ticket or download to your cell phone.
- Unvaccinated visitors, please bring face mask.
- No large bags or backpacks allowed. Storage lockers are closed. JANM cannot hold any jackets, clothing, or bags.
When you arrive:
- Face masks are required for all unvaccinated visitors at all times during your visit, except for children age two and younger.
- Limit 1 person or family in the elevator at a time.
- Limited capacity in restrooms.
- Wheelchairs available upon request.
Please note that the following are currently still closed:
- JANM Store (you can order online at janmstore.com; see below for details about in-store pick-ups)
- Hirasaki National Resource Center
- Visitor storage lockers
Self-Guided Education Packets
Self-guided education packets are available upon entry with a $1 cash only suggested donation (we cannot make change). Packets are yours to keep and include a pencil, visitor map, and printed copy of the Connection Guide: Finding Meaning at JANM.
For more information, please contact us at 213.625.0414 or check our Contact Information page.
- The JANM Store remains closed to the public.
- You can still order online 24/7 at janmstore.com, or call and leave a message on our toll-free number at 888.769.5559. Our store staff will return your call during business hours: Sunday–Friday from 11 a.m.–5 p.m. (PDT).
- On-site pickup is available. Hours for on-site pickup of online orders:
- Sunday–Friday: 11 a.m.–1 p.m.
- Sunday–Friday: 2 p.m.–4 p.m.
*Subject to change—see online store for details and holiday closures.