Tickets

Updated Ticket Procedures:

• Timed, advance tickets are required. No cash transactions.
• JANM Members do not need a timed ticket. Show your current membership card for free admission.
• Entrance times are on the hour, every hour.
• Admission accepted up to 30 minutes after your ticket time.
• Ticket days and times are released two weeks in advance.
• Refunds or exchanges for a different date/time may be made in advance prior to time and date of ticket. Please contact visitorservices@janm.org.
• For Blue Star Museums, NARM and Western Reciprocal Membership Programs, and all other free or discount programs and passes, timed tickets are not needed. Show proof of eligibility at front desk.

General Public Tickets

Before You Arrive:

• Please print your ticket or download to your cell phone. 
• Unvaccinated visitors, please bring face mask.
• No large bags or backpacks allowed. Storage lockers are closed. JANM cannot hold any jackets, clothing, or bags.

When you arrive:

• Face masks are required for all unvaccinated visitors at all times during your visit, except for children age two and younger. 
• Limit 1 person or family in the elevator at a time. 
• Limited capacity in restrooms.
• Wheelchairs available upon request.

Please note that the following are currently still closed:

• JANM Store (you can order online at janmstore.com; see below for details about in-store pick-ups)
• Hirasaki National Resource Center
• Visitor storage lockers

For more information, please contact us at 213.625.0414 or check our Contact Information page.